Under no circumstance shall an employee of the Club be directly reprimanded by a Member or a member’s guest. All complaints must be made to the Secretary / Manager, or in his absence, to the Operations Manager or Hospitality Manager. Members can email any complaints or concerns in relation to a member of staff to the Secretary Manager via email to firstname.lastname@example.org.
Abusive and/or disrespectful behaviour towards a member of the Club’s staff or a Director of the Club or another member will not be tolerated. Any member who displays such behaviour may be subject to sanction by the Board, which has the authority to suspend or terminate a member’s subscription or take such other action towards the offending member as the may Board determine.